Companies must decide how transparent they will be with their employees, customers, and the community at large. There are some who believe translucency is the best approach, but I continue to believe that companies – especially startups – should strive to be transparent. I discuss why in this short video.
For a background about the issues our team faced over the past few days during our major software/hardware upgrade, you can watch the following video (I recorded this video yesterday and we shared it with our community to explain the upgrade process and the delays).
