Yesterday, I talked about the impact that perception has on people’s performance. Perception is formed through spoken and written words, gestures, and other forms of non-verbal communication.
While it’s important for everyone to understand this, it’s even more important for leaders (and managers) to understand that what they say isn’t always what they communicate. This discrepancy occurs because of language (the verbal and non-verbal cues used when people communicate). I discuss this in the following 4 minute video.
How do you make sure that what you say and what you communicate to others is consistent?