How To Respond If A Customer Thinks You Run The Bunny Ranch

The customer service team at my company, crowdSPRING, has answered over 40,000 requests from customers. Few have been as entertaining as a recent note which opened with: “hello whores” and then proceeded to discuss vegetarianism, good & evil, moral high ground, and my personal favorite – capitalist baggage.  I wrote about that unusual note – and our response – in crowdSPRING’s blog today: Whore, Vegetarianism, Moral High Ground & Capitalist Baggage.

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Book Review: Rework

I admire 37signals because they make simple, easy to use web applications and because of their unique perspective on business....

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