Every business – at some point – must find the root cause of a problem. For technology companies – especially companies operating online businesses – root cause analysis is an every-day occurrence. Before crowdSPRING, very early in my career as a lawyer, I represented a nuclear energy company and among other things, performed as part of our investigation, root cause analysis of failures at nuclear and fossil stations.
I’m not an expert in root cause analysis – but am happy to share a few tips that help me when I look for the cause of problems. In this video, I share five tips about root cause analysis. If you have your own tips to add – please do so in the comments below.