Do You Count Every Hour In The Day Or Make Every Hour Count?

Over the past five years, I’ve talked to thousands of entrepreneurs pursuing their dreams to build a successful startup. The most successful entrepreneurs had a number of things in common – including a deep understanding of how time constrains us.

Here’s the rub – those who were not nearly as successful also believed that they understood the constraints of time. They didn’t.

By definition, we are all constrained by time. There are 24 hours in a day, seven days in a week, and 365 days in a year. We need sleep and time to eat. We need time to relax and time to spend with friends and family.

How is it possible that people perceive the constraints of time differently? Why do some succeed in managing their time and others fail?

I believe the difference is simple: some people count every hour in the day while others make every hour in the day count.

How we prioritize our time defines what we do, when we do it, and how we do it. It’s the difference between successful people, including entrepreneurs and startup teams, and those who fail.

The notion that you don’t have enough time in the day is a lie. You have the same amount of time per day that was available to Albert Einstein, Michaelangelo, Leonardo da Vinci, Thomas Jefferson, Hellen Keller, Marie Curie, among many others.

It’s all about priorities and what we do with our time. If the task is important to us, we make time. If it’s not important to us, we make excuses.

When we say “I don’t have time for this”, what we really mean is that “I don’t think it’s important enough for me to spend my time doing that thing.”

Some people prioritize their time by playing games on Facebook, watching television, spending time with friends or family, reading, writing, and in many other different ways. There’s nothing wrong with any of those things if they make you happy. But you have to understand that spending hours on Facebook or focusing on other distractions will lead you to count every hour in the day. Simply put: you’ll have fewer hours left to accomplish other things.

Other people prioritize their time obsessing about others. But as Steve Jobs smartly cautioned:

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of other’s opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

The next time you find yourself wanting to say that you don’t have time – stop and consider your priorities. You DO have time. But instead of counting every hour in the day, make every hour in the day count.

 

 

Goals, Strategies and Tactics

It’s not uncommon for young entrepreneurs to focus on tactics at the expense of also setting appropriate goals and developing core strategies. It’s easy to fall into this trap when you see someone else successfully executing a tactic – and trying to duplicate their success by doing the same thing.

It’s not enough to understand your core business. Without clear goals – and strategies to accompany those goals – tactics could prove to be futile and a waste of time. Here’s why:

If you want to read more about this subject, you might be interested in today’s post on the crowdSPRING blogNew to the world: strategic marketing for startups and small business.

Do you agree that it’s impossible to succeed without clear goals and strategies? Are tactics enough?

Not Every Failure Is A Learning Experience

Many entrepreneurs and investors – especially in Silicon Valley – believe that failure is acceptable. Mark Suster writes:

I prefer second time (or more) entrepreneurs.  Sure, I would love to work with people who have had multiple successes.  But I’m not afraid of entrepreneurs that didn’t succeed the first time.  I want to work with talented people with good judgment.  And so I’m out to spread the word, “Good Judgment Comes from Experience, but Experience Comes from Bad Judgment.”  Go out and learn.

There’s a big difference, however, between failing while giving your very best, and failing for the sake of failing.

I discuss this difference in the following short video.

Do you agree?

Startup Tip: Entrepreneurs Need To Get Their Hands Dirty

I believe that it’s important for entrepreneurs to get their hands dirty by doing certain jobs before hiring people. Getting your hands dirty not only gives you a better perspective on the work that must be done, but also helps you contribute when your team’s capacity is stretched – as it often is at a startup. Moreover, most investors, and especially VCs, prefer to work with entrepreneurs who are not afraid to get their hands dirty. I discuss these issues in the following short video.

Startup Tip: Both Leadership AND Management Are Important

As some of you saw in my video from last week (Startup Tip – Leadership is Not Management) leadership and management are not the same. But, successful companies – and especially successful technology startups, need to have both leaders and managers. The need for management becomes more important as the startup matures. In this 4 minute video, I talk about the stages of a startup, from birth of the idea to a startup’s second year, and the points when you need leadership, management, or both.

How To Build An Awesome Startup Team – 5 Tips

Most startups fail. Those that succeed have some things in common, including strong teams.

I am very proud of what our small team at crowdSPRING (10 people) has accomplished over the past 16 months. Our community has grown to nearly 50,000 people. Creatives from over 170 countries have helped thousands buyers from over 50 countries with graphic design needs.

In this 4 minutes video, I share 5 tips based on my experience building the team at crowdSPRING. We’ve made plenty of mistakes along the way – here’s your chance to learn from OUR mistakes.

Do you have other tips to add or your own story to tell? Please do so in the comments…

Happiness Is Helping

Can you make a difference if you help just one person per day? You bet!

Many of us become involved with efforts to help the environment, cancer research, and numerous other large-scale causes. Those efforts are worthy and important.

Some of us help by donating money. Others help by volunteering their time. At the end of the day, most of us feel happy that we were able to help, in a small way, a worthy cause.

When it comes to small-scale efforts, most of us are less interested. After all, if I can spend 2 hours helping thousands of people, why should I spend 2 hours helping just one person? It’s a fair question and the answer will differ for most people.

As we get ready to start a brand new year, think about how you can help others. Imagine how much good you can do if you help just one person per day. Imagine how much good THEY would do if they too help one person per day.

We should all continue to wake up in the morning with a strong desire to help as many people as we can. We should continue to help protect the environment, promote cancer research, and other large-scale worthy efforts. We should strive to share our knowledge and educate as many people as we can.

But we should also remember when we wake up in the morning that we can help just one person per day. It seems small – just one person – but the effect can be powerful and real.

What can you do to help someone today?

Start-up Tip: What’s Your Revenue Model?

Some people suggest that start-ups need not have a revenue generating model when they are founded. A few suggest that focusing on a revenue model too early can hurt a business. Many will point to Google’s lack of a clear revenue model when it was founded (and to other examples).

A number of companies (including Google) have achieved great success (whether measured by revenues or acquisition) even though they did not have a clearly articulated revenue model. For each of those examples, there are hundreds of thousands of companies that failed because they did not have a clearly articulated revenue model.

Let’s look at a few facts. In 2007, angels invested $26 billion in 57,120 businesses, according to Center for Venture Research. VC’s invested $29.4 billion in 3,813 businesses in 2007. That’s at total of 60,933 businesses.

According to the Ewing Marion Kauffman Foundation, about 495,000 businesses were started in the United States in 2007 – every month. That’s nearly 6 million new businesses in a year. The vast majority of those businesses will not receive any form of outside funding.

While those statistics include businesses like dry cleaners, retail stores, and others, they also include many technology start-ups. Although data isn’t yet available for 2008, there’s no reason to believe it will be vastly different.

It’s important for entrepreneurs to recognize that while they shouldn’t necessarily ignore an exit strategy, they should be looking to build a sustainable business, not a quick sale. The current economic market conditions make exit strategies extremely difficult. That means that companies must find a way to get people to pay them. Imagine that.

Some companies have a simple revenue model: get acquired before they run out of money. An exit strategy is not a revenue model, except for a very tiny fraction of companies.

Other start-ups, when pressed on this issue, will suggest that their revenue model is advertising alone. Except for a very small group of companies, advertising alone is not a revenue model.

A revenue model has a number of components, but none more critical than a very simple fact: you must find a way to make more money than you spend.

If your goal is to make money (whether by operating your company or becoming acquired), you’ll need to find a compelling revenue generating model sufficiently early to be able to execute your plan. There’s a reason why potential investors drill entrepreneurs about the revenue model for the business – it’s because a business typically must earn revenues to succeed.

Our revenue model is simple: people pay us. We make a 15% commission on the awards offered by buyers in the crowdSPRING marketplace. We’re far from reaching profitability (we’ve been at it for only 4 months), but we assessed and developed our revenue model before we met with a single investor. We know that we must scale to succeed, but we also know that if we scale, our revenue model will allow us to operate our company profitably.

If the grim reality that most start-ups fail hasn’t caused you to sit down and think about your revenue model, the recent economic chaos should give you that incentive. Take the time and think about your business. What is your revenue model?

If you have your own tips or stories, please feel free to share in the comments.

Start-up Tip: Building The Budget Side Of Your Revenue Model

A few days ago, I wrote about the need for companies to develop a compelling revenue generating model. Although it’s not necessary to understand your expenses when you are developing a revenue model, it’s difficult to properly evaluate a revenue model without considering your expenses. After all, you want to develop a revenue model that allows you to build a sustainable business, and no business operates without expenses.

For us, the first step in building our revenue model was to anticipate and develop our budget models (we did this in Microsoft Excel, but there are existing tools, such as Quicken, that can help you to build your budget). Building a solid budget is an involving process and requires a great deal of thought and error-checking. We had a separate budget for development and also prepared a budget for the first five years of operation (our model actually covered the first 10 years, but most people focus only on a three or five year budget, given the difficulty of anticipating expenses with any degree of accuracy looking forward beyond five years).

In building our budget model, we had to anticipate our cost of sales, operational expenses (not including salaries), direct salary expenses, and employee related expenses. For the current or upcoming year, you’ll want a month by month breakdown; for full years after the upcoming year, you’ll want the annual breakdown at this point (some people will do quarterly projections).

To better understand your budget, you’ll want to include in your worksheet your cash on hand, interest income, and the anticipated revenues, by month for the upcoming year (we’ll look at building the revenue side of your financial model next week). You don’t need the level of detail for revenue on your budget worksheet that you’d include on the revenue worksheet, but you’ll want to know these numbers. Let’s look at the categories for the budget items:

1. COS (cost of sales).

You’ll need to understand how much it will cost you to produce and sell your product and/or service. COS is a variable cost because it will have a direct relationship to the amount of your sales. Generally, as sales increase, you’ll pay higher COS costs. Some COS categories are less variable than others. For example, we assumed we’d pay a fixed amount for web hosting during our first year because we anticipated that our technical infrastructure could support a level of traffic through our third year of operation (we were wrong about traffic – we had to upgrade after three months, but we budgeted more money than we needed for this and so ultimately, we projected correctly). On the other hand, credit card fees are variable because they represent a percetage of sales. As sales increase, the fees would stay constant but would represent a higher total.

The following categories may differ for you, but here are the categories that we included in our budget: Hosting, Commission – Sales (anticipating an affiliate program), Subcontracting, Design, Programming, Credit Card Fees, Other costs (bad debt), Payment Gateway Services, and Disbursement Expenses (the cost to pay out). All but Hosting and Payment Gateway Services were truly variable and were stated as a percentage. Hosting and Payment Gateway Services in our first budget were fixed numbers.

You’ll want to Total your COS.

2. Operational

You’ll need to consider how many employees you’ll need, how much you’ll pay them, how much you’ll pay yourself, what benefits you’ll offer, other expenses, what office space will cost, what equipment and software you’ll need to buy, etc. There are many items to consider in operational expenses. There are all of your expenses in operating your business (other than salaries and COS). If you’re operating your business in your kitchen, these expenses should be lower. If you’re renting office space, they’ll be higher.

The following categories may differ for you, but here are the categories that we included in our budget: Fixed Assets: furniture and fixtures, Fixed Assets: software, Fixed Assets: equipment, Bank Charges, Auto, Insurance: Liability, Interest, Investment Expenses, Marketing, Marketing: Conventions & Seminars, Marketing: Meals and Entertainment, Marketing: Viral, Miscellaneous, Office Supplies, Office expense, Office expense: housekeeping, Dues and Subscriptions, Recruitment, Rent, R&D, Shipping & Postage, Telephone, Travel, Utilities, Utilities: internet service, Professional fees, Professional fees: designs, Professional fees: accountant. (we would have added Professional fees: lawyer, but I scraped by doing our legal work).

You’ll want to Total your Operational Expenses.

3. Salaries

You’ll want to include salaries to anyone in the company that will be drawing a salary during that budget year. If you anticipate hiring mid-year, prorate the anticipated salary. Make sure you list each person on a separate line so that you can easily tweak as necessary.

You’ll want to Total your Salary Expenses.

4. Employee Related

Here, you’ll want to include the expenses related to the salaries you listed in section 3.

The following categories may differ for you, but here are the categories that we included in our budget: Employee Benefits: 401k admin, Employee Benefits: Disability insurance, Employee Benefits: Health Insurance, Employee Benefits: Gifts; Insurance: Workmans Comp, Payroll fee, and Payroll tax.

You’ll want to Total your Employee Related Expenses. And you’ll also want to Total your Operating Expenses (including sections 1, 2, 3 and 4).

So that you better understand your budget, you should consider including a few other calculations here. For example, after we totaled our Operating Expenses, we took into account our anticipated Operating Profit, Depreciation, Earnings Before Taxes, Taxes, and projected our Net Income.

We also created a summary for ourselves that reflected our anticipated gross sales, total COS, Gross Profit, Margin %, Total Operating Expenses, to project our Earnings Before Income Taxes, Depreciation and Amortization (EBITDA).

Finally, because we were developing software, we calculated our Research and Development Credit (this is a more complicated subject – we’ll talk about that in another post).

There you have it. Once you create a worksheet for the upcoming year broken-up into months, you’ll easily be able to create a budget worksheet for your first five years of operation.

If this post didn’t put you to sleep and you’re reading this – you get a bonus! If you need some help to get started, email me (ross at crowdspring dot com) and I’ll be happy to email you the Excel worksheet for our budget (without the numbers, of course), but with the formulas intact.

If you have your own tips or stories, please feel free to share in the comments.

Start-up Tip: Ten Suggestions For Raising Start-up Capital From Angels

It’s not enough to have a great idea. Almost all entrepreneurs will need to find a way to fund that idea. Some entrepreneurs are fortunate to self-fund. Others could bootstrap their start-up (at least for some period of time). But most entrepreneurs need outside funding very early during their start-up’s life.

This article focuses solely on our own experience, in the hope that sharing our strategy and what worked/didn’t work will help others.

Two things worked in our favor when we began raising capital. First, we had absolutely no preconceived notions about how difficult it would be. Second, we didn’t start raising capital until we could answer as many difficult questions from investors as we could reasonably anticipate.

We spent over six months researching (including competitor analysis) and refining our business idea before we started raising capital. During that time, we attended a few meetings of angel investor groups (as observers) to listen to pitches from other start-ups. We also did some light reading about raising capital. But we mostly focused on our idea because we understood very early that raising capital would consume a great amount of time and we wanted to refine our idea as much as possible before we started meeting with investors.

We started working on crowdSPRING in the summer of 2006 and crystalized our initial thoughts in the Fall of 2006. We wanted to wake up January 1, 2007, grab a cup of coffee, and read a draft of our business plan. And we did.

We wrote a detailed business plan mostly for ourselves (and for our wives. Let’s face it – we had to persuade them too that it made sense for us to pursue crowdSPRING as a business). It was over 80 pages long, and we spent a good 2-3 weeks putting it together. The plan included financial projections based on a very detailed financial model that we (mostly Mike) developed in the Fall of 2006. We didn’t yet know whether we would pursue crowdSPRING full time or whether anyone would agree to invest. But for us, this was an important first step. On January 1, 2007, we both were able to sit down with a cup of coffee and read a draft of our plan.

In the hope that our experience will help others, what follows are ten suggestions for raising start-up capital from angel investors (based on our experience). Here we go:

1. Build a business plan. Many people will tell you that you shouldn’t waste time on a business plan (they might be right). We weren’t asked for a copy of our business plan until we met with our fifth investor. But a business plan (whether a formal plan similar to what we put together, a PowerPoint or Keynote version, or something different) has value. The act of writing a plan forced us to crystalize our thoughts in ways that we had not yet done. It forced us to make sure that we could articulate our ideas succinctly, accurately, and with sufficient detail. It also forced us to thoroughly research the market and our competitors. Because much of our research was original research (we literally monitored activity by some potential competitors over a two week period and reduced that activity to analytical data in Excel), we were able to build a financial model that either supported or questioned some of the publicly available data provided by others.

We started with a one page summary. This was a good exercise because it forced us to explain our entire business on a single page.

One piece of advice: if you haven’t ever written a business plan, find someone who has. Mike and I were fortunate because we had either written or reviewed many business plans. But even though we had a good amount of experience with business plans, we found three smart friends and asked them to review our draft plan and to provide feedback. If you need some help to get started, email me (ross at crowdspring dot com) and I’ll be happy to email you the table of contents to our plan.

Whether you write a full blown business plan (like we did) or a shortened version, your should consider incorporating a good description of your business, financial projections, and a competitive market analysis.

2. Research. Research. Research. Know your business. Know your market. Know your competitors. Most investors are smart people. They’ll want to know about your idea, the potential market, the competitors, the pitfalls,etc. While it’s impossible to prepare to answer every single question, you should try to learn as much as you possible can so that you are ready. Potential investors will quickly tune you out if you can’t answer questions about your business. When we attended the meetings of angel investor groups in the Fall of 2006 – we saw many examples of this – some start-ups couldn’t answer very basic questions about their market and revenue models. Investors lost interest.

As I mentioned, we spent six months researching. While many might find that to be excessive, we learned an incredible amount during that time and we are confident that crowdSPRING would be very different (and not nearly as good) had we not spent the time researching. When we could not find published data, we conducted original research and analytics. We read every article we could find about some of our potential competitors (including elance.com and guru.com). Thousands of articles. We were fortunate to buy a subscription to Lexis/Nexis that gave us access to over 20,000 periodicals (including major newspapers and magazines).

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