Be Better Than You Ever Thought You Could Be

Don Dodge, a Developer Advocate at Google (and before Google, a startup evangelist at Microsoft), wrote a fascinating post a few days ago about ways that Google measures success. In his post, Don talked about Google’s impossible goals:

Google sets impossible bodacious goals…and then achieves them. The engineering mindset of solving the impossible problem is part of the culture instilled in every group at Google… Most big companies set annual goals like improving or growing something by x%, and then measure performance once a year. At Google a year is like a decade. Annual goals aren’t good enough. Set quarterly goals, set them at impossible levels, and then figure out how to achieve them. Measure progress every quarter and reward outstanding achievement.

Don submitted his quarterly goals, focusing on aggressive but achievable goals. His manager said they weren’t good enough because “you can’t achieve amazing results by setting modest targets. We want amazing results. We want to tackle the impossible.”

I’ve been thinking about Don’s post for the past few days. I’ve always set impossible goals for myself – that’s one way I’ve been able to focus and grow – both intellectually and professionally. But while I’m comfortable setting impossible goals for myself, I’m wondering whether many companies could follow Google’s lead and ask their employees to set impossible goals.

Many employees would be uncomfortable with goals that appear unreachable. Based on many conversations with my employees, I understand that discomfort.The discomfort is not unreasonable – and it’s very rational.

If I had the choice, I would choose Google’s approach. I’d rather work with people who set impossible goals and achieve 65% of the impossible. Don Dodge is spot on – 65% of the impossible is, at least for me, better than 100% of the ordinary.

Yet most startups could not effectively emulate Google in setting impossible goals. Google brings many tangible and intangible factors to the table that allow Google to be different. Among many other factors, Google has huge cash reserves – it can weather failure. Google also pays huge rewards for success – so there’s a big reward for those who reach the impossible. Most startups simply aren’t built like that – they have limited funds and limited means to reward success.

But the fact that most startups are not able to emulate Google’s impossible goals culture shouldn’t push startups to focus only on achievable goals. Startups that don’t push their teams to excel are doomed to fail and are often overtaken by more nimble and aggressive competitors.

Rather than ask employees to be better than everybody else and to achieve impossible goals, smart startups could ask each employee to be better than the employee ever thought they could be. After all, the impossible is what nobody could do before someone does it.

Ten Practical Search Engine Marketing Tips

Given the huge amounts of money spent on SEM, it’s a sure bet that you are going to consider whether you should spend some of your valuable dollars on SEM as part of your overall marketing strategy.

SEM involves using search engines (such as Google) to promote your product or service. Billions of searches are performed every single month. When you start an SEM campaign, you decide how much you are willing to spend and the keywords that you want to bid on. You set your maximum budget (per day/per month) and if you happen to be among the highest bidders for a given keyword when search results are being delivered, your ad will be shown alongside search results (on the side or at the top, for example). SEM ads are circled in red in the following search on Google for “graphic design”.

SEM is a simple idea and can be a powerful tool for many companies. It can also be costly and ineffective for other companies.

While much has been written about SEM by many self-professed “experts”, it’s not easy to find useful tips for SEM campaign(s). And there’s also this – a huge amount of SEM content is not only bullshit – it’s wrong.

I am not suggesting that you should become an expert in SEM or manage your own SEM campaigns. SEM can be complicated and it does require a great deal of attention. We’ve been using and recommend Keyword First if you want some expert help in this area.

On the other hand, plenty of people self-manage successful SEM campaigns. Don’t be intimidated by all of the options and tools. If you decide to conquer SEM on your own, I want to share with you what we’ve learned about SEM over the past seven months.

I am not an expert in this area. These are the things I would have wanted to know back in May 2008 when we launched crowdSPRING – and I hope that they help you to avoid some of the SEM mistakes we made along the way.

So, here we go – the 10 things I would have loved to know about SEM the day we launched crowdSPRING:

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