How To Pick The Perfect Name For Your Startup

I’m often asked by young entrepreneurs whether it’s important to find a strong name for a new startup.

The name is important, but the process to come up with a unique name can easily distract you. For example, it took us nearly 50 hours to come up with “crowdSPRING” – time that would have been better spent focusing on developing the core business.

If you don’t have time too invest in coming up with a great name for your new company, you can leverage crowdSPRING’s community of more than 87,000 creatives to come up with your company name or a product name.

Whether you work on your own to come up with a name or leverage crowdSPRING’s community, let me offer 10 useful tips that should guide this process:

1. What do you want your company name to convey?

Your company name is an important part of your company’s identity. The name will appear on your business cards, letterhead, website, promotional materials, products, and pretty much everywhere in print to identify your company or your company’s products and/or services.

Service oriented businesses should consider whether it will be easy for their prospective customers to recognize what services the business provides, based on the name of the company (example: Friendly Dog Walkers or Bright Accounting). This is especially important early in the life of your new company, when your brand is not well established and people don’t know who you or your company are.

Businesses located in rural areas and serving rural communities may want to project a smaller, hometown feel with their name. However, businesses planning to focus on bigger markets or bigger customers might want to project a larger, more corporate image with their name.

2. Brainstorm to identify name possibilities.

Start by thinking about words that describe your industry or the products/services you plan to offer. Think about words that describe your competitors and words that describe the differences between your products and services and those of your competitors. Consider too words that describe the benefits of using your products or services. Finally, think about words (and phrases) that evoke the feelings you want your customers to feel when they see your company name.

Tip: while brainstorming, look up Greek and Latin translations of your words – you might find new ideas from doing that exercise. Look at foreign words too (we spent some time with a Swahili dictionary looking for strong names).

3. Short, simple, and easy to write and remember is best (and consider acronyms of the name).

Obscure business names are often difficult to write and even more difficult to remember. This is a problem because for most startups and small businesses, word-of-mouth advertising is the most successful form of marketing. If your customers can’t remember your name or can’t spell it for others, it will make it difficult for them to help promote your business.

Think about the names of companies you admire. They typically have a few things in common: their names are short, simple, easy to write and easy to remember. (Examples: Apple, Google, Virgin, Southwest).

While it might be tempting (some startups think it’s cool to do), avoid using a “K” in place of a “Q” or a “Ph” in place of an “F” when coming up with your company name. Such letter substitutions makes spelling the name very difficult and will only cause confusion.

Also, don’t forget to consider the acronym of your company name (an acronym is composed of the first letter of each word in a phrase). You might not use an acronym, but your customers might refer to your business by an acronym. A name such as Apple Support Services can result in an unfavorable acronym – ASS.

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Do you celebrate incremental success?

Entrepreneurs interpret goals and measure success in very different ways. While most people appreciate huge wins, many have difficulty appreciating smaller accomplishments. After all, most of us are conditioned to believe that success in founding a start-up is met only if you sell the company for hundreds of millions of dollars. Many think that success in starting a blog is meaningful only if we have 50,000 subscribers. Some believe that success on Twitter means a minimum of 50,000 followers. Some think that being a successful graphic designer means being able to charge tens of thousands of dollars for a logo.

Setting very high goals is important – we do it as a company at crowdSPRING and I set high goals for myself as an individual. In fact, I believe that it’s impossible to become an industry leader and to innovate unless you push yourself. But setting very high goals can also paralyze because it takes an incredible amount of effort to achieve such goals. And while that effort is ultimately well-spent when you achieve your goals, it does limit what else you can do while you are trying to get there.

Success need not be a zero-sum game. Think of success as an incremental process.

Especially in today’s chaotic economic climate, it’s important to understand how to measure your own success. You should never lower your goals merely because it would be easier for you to meet them. But you should celebrate incremental success. And then you should build on that success, step-by-step.

Startup Tip: Marketing One-To-One

When most people talk about marketing, they talk about broad, strategic tactics focused on large groups of customers or potential customers. Adwords, banner ads, print ads, email marketing – these are all common tactics used by many businesses to market their products and services.

It’s easy to forget that some of the most important marketing opportunities arise when you deal with customers or potential customers one-to-one. The one-to-one marketing opportunities (while providing customer service, answering email, talking with people on social networks) are sometimes far more valuable than broad marketing tactics. Here’s why:

Do you agree?

Goals, Strategies and Tactics

It’s not uncommon for young entrepreneurs to focus on tactics at the expense of also setting appropriate goals and developing core strategies. It’s easy to fall into this trap when you see someone else successfully executing a tactic – and trying to duplicate their success by doing the same thing.

It’s not enough to understand your core business. Without clear goals – and strategies to accompany those goals – tactics could prove to be futile and a waste of time. Here’s why:

If you want to read more about this subject, you might be interested in today’s post on the crowdSPRING blogNew to the world: strategic marketing for startups and small business.

Do you agree that it’s impossible to succeed without clear goals and strategies? Are tactics enough?

To Succeed, Don’t Obsess About Reasons You Might Fail

A few months ago, I talked about why startups must focus first on the problem, not the solution. A few days ago, I talked about the need to refocus from time to time.

There’s another side to focus that’s rarely discussed – focusing (and often obsessing) on reasons you might fail versus focusing on reasons you might succeed.

To succeed, don’t obsess about the reasons you might fail. If you do, you WILL fail.

The recent reactions from the developer communities to moves by Apple and Twitter underscored both the importance of making sure that you don’t tie your business to that of another company, and also the importance of making sure that you obsess about and focus on success – and not on failure.

At the end of the day, even if there are 99 ways you could fail and only 1 way you could succeed, there’s a very basic and undeniable fact: you can only succeed if you focus on the 1 way you can succeed. Focusing on the many ways you could fail will NOT lead to success. I discuss this in the following video:

What do you think? Do you agree that focusing on possible failures significantly increases the chances that you WILL fail?

The Need To Refocus From Time To Time

It’s common for us to be consumed by our daily tasks and routines, at the expense of focus, learning, and assessment of strategy.

Two announcements yesterday highlighted for me the importance of constantly reassessing the direction in which we’re moving (personally and professionally). The first was a post by Chris Brogan – “What Goes Into Redrawing” – talking about why he’s decided to “redraw” how he connects with people, spends his day, and pursues his business interests. The second was a video by Gary Vaynerchuk talking about his decision to significantly adjust what he calls his “work/work” balance (Gary’s video is below mine).

It’s very important to step aside from daily routines and tasks and assess what’s working and what isn’t. While you can balance your own daily priorities and routines, and teams can refocus by going on on strategy retreats, that’s often not enough. It’s also important for us to find ways to refocus individually over a longer term. Here’s why:

Here’s Gary’s video:

How do you periodically refocus what you’re doing (personally and professionally)?

What is Your Core Business?

Too often, startups risk getting misdirected by the media and customers to add features and functionality to a product or service that turn out to be collateral to the core business. I believe this is happening now with Gowalla and Foursquare, among others. Both services have recently become media darlings, but neither has managed to break out beyond a relatively modest group of technology enthusiasts.

Last week while at SXSW, I tested both services and believe even more strongly now than I did before SXSW that the feature creep evident in the recent releases from both companies may do more harm than good to their ability to compete with other companies focusing on local advertising (Google, Facebook, and MANY others).

By following the media’s lead (and thirst for more “cool” releases), Gowalla and Foursquare seem to be focused on features collateral to their businesses.

Are Gowalla and Foursquare squandering their opportunities and visibility? I believe they are.

Location based marketing is important, but every website and service will soon be able to execute location based marketing strategies. Importantly, location based marketing is expected to take up a 70% share of all U.S. interactive marketing spending as soon as 2014 – $4 billion in 2015 (up from $34 million in 2009). Companies that don’t focus on their core business will cede leadership and market share to those who do.

As I discuss in this video, there’s a danger when you split your focus and forget about your core business.

Do you think that the features being introduced by Gowalla and Foursquare are critical to their location based advertising models? Why?

Startup Tip: Dealing With Customer Resistance To Change

Whether you are a small or a Fortune 50 company, customers typically resist attempts to change products or services they perceive work well. People prefer to deal with the things they already know rather than get used to something new. But innovative companies must constantly find ways to improve their products and services.

How can innovation and resistance to change be reconciled? In this short video, I talk about the lessons we’ve learned along the way in introducing changes to the crowdSPRING marketplace.

What have you done to help your customers or your community deal with change?

Not Every Failure Is A Learning Experience

Many entrepreneurs and investors – especially in Silicon Valley – believe that failure is acceptable. Mark Suster writes:

I prefer second time (or more) entrepreneurs.  Sure, I would love to work with people who have had multiple successes.  But I’m not afraid of entrepreneurs that didn’t succeed the first time.  I want to work with talented people with good judgment.  And so I’m out to spread the word, “Good Judgment Comes from Experience, but Experience Comes from Bad Judgment.”  Go out and learn.

There’s a big difference, however, between failing while giving your very best, and failing for the sake of failing.

I discuss this difference in the following short video.

Do you agree?

Startup Tip: The Dirty Secret About Features

I have little doubt that every investor has heard an entrepreneur touting how their new product or service will “crush” the competition with great features that the competition hasn’t yet seen. Many entrepreneurs – especially aspiring entrepreneurs – believe that product or service features represent a great competitive advantage.

There’s a dirty secret about features – they’re rarely a competitive advantage. I discuss why in the following short video.

What do you think?