How To Pick The Perfect Name For Your Startup

I’m often asked by young entrepreneurs whether it’s important to find a strong name for a new startup.

The name is important, but the process to come up with a unique name can easily distract you. For example, it took us nearly 50 hours to come up with “crowdSPRING” – time that would have been better spent focusing on developing the core business.

If you don’t have time too invest in coming up with a great name for your new company, you can leverage crowdSPRING’s community of more than 87,000 creatives to come up with your company name or a product name.

Whether you work on your own to come up with a name or leverage crowdSPRING’s community, let me offer 10 useful tips that should guide this process:

1. What do you want your company name to convey?

Your company name is an important part of your company’s identity. The name will appear on your business cards, letterhead, website, promotional materials, products, and pretty much everywhere in print to identify your company or your company’s products and/or services.

Service oriented businesses should consider whether it will be easy for their prospective customers to recognize what services the business provides, based on the name of the company (example: Friendly Dog Walkers or Bright Accounting). This is especially important early in the life of your new company, when your brand is not well established and people don’t know who you or your company are.

Businesses located in rural areas and serving rural communities may want to project a smaller, hometown feel with their name. However, businesses planning to focus on bigger markets or bigger customers might want to project a larger, more corporate image with their name.

2. Brainstorm to identify name possibilities.

Start by thinking about words that describe your industry or the products/services you plan to offer. Think about words that describe your competitors and words that describe the differences between your products and services and those of your competitors. Consider too words that describe the benefits of using your products or services. Finally, think about words (and phrases) that evoke the feelings you want your customers to feel when they see your company name.

Tip: while brainstorming, look up Greek and Latin translations of your words – you might find new ideas from doing that exercise. Look at foreign words too (we spent some time with a Swahili dictionary looking for strong names).

3. Short, simple, and easy to write and remember is best (and consider acronyms of the name).

Obscure business names are often difficult to write and even more difficult to remember. This is a problem because for most startups and small businesses, word-of-mouth advertising is the most successful form of marketing. If your customers can’t remember your name or can’t spell it for others, it will make it difficult for them to help promote your business.

Think about the names of companies you admire. They typically have a few things in common: their names are short, simple, easy to write and easy to remember. (Examples: Apple, Google, Virgin, Southwest).

While it might be tempting (some startups think it’s cool to do), avoid using a “K” in place of a “Q” or a “Ph” in place of an “F” when coming up with your company name. Such letter substitutions makes spelling the name very difficult and will only cause confusion.

Also, don’t forget to consider the acronym of your company name (an acronym is composed of the first letter of each word in a phrase). You might not use an acronym, but your customers might refer to your business by an acronym. A name such as Apple Support Services can result in an unfavorable acronym – ASS.

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Do You Count Every Hour In The Day Or Make Every Hour Count?

Over the past five years, I’ve talked to thousands of entrepreneurs pursuing their dreams to build a successful startup. The most successful entrepreneurs had a number of things in common – including a deep understanding of how time constrains us.

Here’s the rub – those who were not nearly as successful also believed that they understood the constraints of time. They didn’t.

By definition, we are all constrained by time. There are 24 hours in a day, seven days in a week, and 365 days in a year. We need sleep and time to eat. We need time to relax and time to spend with friends and family.

How is it possible that people perceive the constraints of time differently? Why do some succeed in managing their time and others fail?

I believe the difference is simple: some people count every hour in the day while others make every hour in the day count.

How we prioritize our time defines what we do, when we do it, and how we do it. It’s the difference between successful people, including entrepreneurs and startup teams, and those who fail.

The notion that you don’t have enough time in the day is a lie. You have the same amount of time per day that was available to Albert Einstein, Michaelangelo, Leonardo da Vinci, Thomas Jefferson, Hellen Keller, Marie Curie, among many others.

It’s all about priorities and what we do with our time. If the task is important to us, we make time. If it’s not important to us, we make excuses.

When we say “I don’t have time for this”, what we really mean is that “I don’t think it’s important enough for me to spend my time doing that thing.”

Some people prioritize their time by playing games on Facebook, watching television, spending time with friends or family, reading, writing, and in many other different ways. There’s nothing wrong with any of those things if they make you happy. But you have to understand that spending hours on Facebook or focusing on other distractions will lead you to count every hour in the day. Simply put: you’ll have fewer hours left to accomplish other things.

Other people prioritize their time obsessing about others. But as Steve Jobs smartly cautioned:

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of other’s opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

The next time you find yourself wanting to say that you don’t have time – stop and consider your priorities. You DO have time. But instead of counting every hour in the day, make every hour in the day count.

 

 

How Often Do You Ask Why?

Why do birds fly? Why is the sky blue? Why do you drive a car? Why do I have to wear shoes? Why do I have to go to bed?

Toddlers are relentless in asking “why?” questions.  The questions are driven by sheer curiosity – they want to know about everything and it’s not unusual to hear dozens of “why” questions from a toddler – even if you think you’ve answered their question.

As toddlers become older, they stop asking “why” questions. They’re not less curious – they just assume, more often than not, that they understand “why”.

We all tend to assume – more often than not – that we understand why something happens. In delivering customer service, for example, many people try to correct a problem but rarely try to understand why the problem occurred. When a piece of code breaks, many developers implement quick fixes but often neglect to ask why the code broke (poor Q/A practices? never worked in the first place?).

Toddlers want to be heard and they want to listen. They often don’t really care that you answer their question – but they do care that you listen and they really care when you engage in a discussion with them. For example, a question: “why is the sky blue” can be answered in different ways. One could say that it’s blue because that’s the way the sky looks during the day. Or, one could take an opportunity and talk about the sky being blue on sunny days, gray on overcast days, and gray/black at night when the sun is sleeping. And sometimes, it’s orange or pink.

This is an important lesson for all of us and one we should not forget, particularly when talking to other people, and for those of us running businesses – when talking with our customers and our employees. We should never forget to ask why. If a customer or employee is unhappy and complains, asking a few “why” questions could uncover deeper problems than merely what appears to be the source for that unhappiness. When we answer questions, we should take the opportunity to explain, to probe further, and where possible, educate (if appropriate).

Our customers, employees and people around us want to know that we care about them and their problems, and that we hear them.

We can learn a lot from toddlers.

The Dangers Of Tying Your Business To Another

Recent announcements by Twitter and Apple have significantly impacted each company’s developer network (more about Apple in a few days).

As many of you know, Twitter decided a few days ago to acquire the company that makes and sells Tweetie, a popular iPhone client. Prior to this acquisition, Twitter didn’t have its own iPhone application. In part, this was because a healthy and broad third party ecosystem of Twitter apps was developing around Twitter (most of the third party developers, like Twitter, had no revenue model).

Twitter’s decision has caused many in the Twitter developer ecosystem to wonder about their future and whether Twitter’s continued search for a revenue model would put more Twitter-dependent companies out of business.

Twitter’s announcement (and the reaction from Twitter’s developer community) highlights something that’s always been a risk: tying your business to that of another company. I discuss this risk in the following short video.

What do you think? Do you think companies should ever feel comfortable tying their future to a single ecosystem?

Startup Tip – Five Suggestions About Dealing With Investors

Many entrepreneurs prefer to bootsrap their startup. But this is not always practical or possible for all startups. Some startups must bring in outside investors (for strategic and financial reasons).

Investors can provide great strategic value, but can also bring turmoil. Entrepreneurs who are not experienced dealing with outside investors can get easily distracted and unfocused trying to manage those relationships.

crowdSPRING raised its seed round from a small group of angel investors in 2007. We have a strong relationship with each of our investors and have learned numerous lessons along the way about dealing with investors. I share five of these lessons in the following video.

Is What You Say And What You Communicate Consistent?

Yesterday, I talked about the impact that perception has on people’s performance. Perception is formed through spoken and written words, gestures, and other forms of non-verbal communication.

While it’s important for everyone to understand this, it’s even more important for leaders (and managers) to understand that what they say isn’t always what they communicate. This discrepancy occurs because of language (the verbal and non-verbal cues used when people communicate). I discuss this in the following 4 minute video.

How do you make sure that what you say and what you communicate to others is consistent?

How People Perform Is Influenced By Their Perception

Most people believe that their perceptions about a situation are accurate. For example, if I perceive an employee to be lazy, I’m confident that the employee is, indeed, lazy. The reality is quite different. Our perceptions are influenced by many factors, and people can perceive the same thing in fundamentally different ways. I’ve learned this first-hand not only while working with the team at crowdSPRING, but during my 13 years as a trial attorney – trying complex cases in front of judges and juries.

Why should you care about this? You should care because changing a situation (such as a bad work environment, poor team collaboration, etc.) doesn’t necessarily change perceptions. Many times, perceptions can be more damaging than the actual situation.

You also should care because perceptions impact performance. Startups – especially those with small teams – cannot succeed unless people perform well. I talk about these issues in the following 5 minute video.

What do you think? Do you agree that perceptions affect performance?

Getting Things Done: How I Set Priorities

How do you decide what to do next? Should you write a blog post? Answer emails in your inbox? Make several sales calls? Spend time on Twitter? Or should you call a team meeting to discuss a customer problem?

Successful people are successful in part because they are good at setting priorities. And while there are many different ways to set priorities, I wanted to share how I set my own priorities – and priorities for the team at crowdSPRING.

How do you set YOUR priorities?

What Startups Are Really Like

Paul Graham published a lengthy post about startups (following his talk at Startup School last week). I HIGHLY recommend you take 15 minutes to read that post – about what startups are really like. It is spot on.